Our helpdesk offers a truly fresh design. Every detail has been carefully thought out. For example the way tickets are pooled in stacks.
Have a look at the history of a ticket with a condensed view like folded paper. Or the unique full screen search and the Gantt charts.
These are the things that make the users day easier. Everything is quicker. New user have a flying start.
The flying dog Helpdesk shows not what is technologically possible, but what is technologically suitable. The users are not hit by hundreds of confusing input masks. Content is not stored in thousands of database tables. Starting from the helpdesk core, your reqirements and processes are custom-tailored with our advanced Process Designer and Workflow Engine. The software adapts to your needs and not vice versa. Moreover, any business processes can be implemented: ITIL Change Management, order processes, request for time off...
Intuitive ticket stacks, paper folded ticket history, smooth transitions of workflow actions, full screen search and more are setting new standards.
Knowledge Base for customer self-service and your support team: intuituive content input, full screen search, predefined solutions with approval workflow etc.
Just start typing and the results from different sources are automatically shown in full screen. There is not faster way to get to your content!
Mapping of the support groups, departments and locations of your company with hierarchically organized subgroups.
Tailor the tickets and fields to your own specifications. Different forms for different problem categories. Multi category systems are possible.
With the mobile version, you are always up to date. Smaller screens of smartphones and tablets are supported with a responsive design.
Optimize the processing times and see the changes in different statistics such as average solution times or most frequent problem types.
Maintenance of attendance and absence times including Gantt chart. Assign a person or group as a substitute.
Even if you have not opened the helpdesk in browser, you will be informed on Windows and Mac OSX with our desktop push client about new and changed tickets.
You want to introduce a Helpdesk solution to your company or replace an existing product? We at flying dog software support large and medium-sized companies and organizations with the launch of Helpdesk software. Contact us today for a presentation under +49-40-4711208-0 or fill out the form below:
flying dog software
Schloss Quassel
19249 Quassel
EMail: info@flyingdog.de
Internet: www.flyingdog.de
Germany
CEO: Nicolay Mausz
Tax identification number: DE198111008